If you don’t find the answer you are looking for, please email sales@petfoodclub.co.nz or call 0800 300 366. We’ll be happy to help.
1. Membership & Subscription
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There are two ways of creating an account;
- Select the products you wish to purchase and proceed to checkout. At checkout, complete the registration form by recording name, contact details, billing/shipping address, account password and payment information.
- Click on the Sign-in icon on top righthand corner of the home page to register using your email address and creating a password. Contract details, billing/shipping address and payment information will be required on completion of the first order.
2. Payments
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You can change payment option (ie either credit card or direct credit) by logging into your account and selecting ‘Payment methods’. Choose the payment option required and complete relevant information on the payment page.
3. Delivery & Shipping
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Orders are shipped by overnight courier from our Wellington based warehouse. Delivery to rural addresses may take additional 2-3 working days. South Island non-rural deliveries takes between 2-3 days and South Island rural addresses may require additional 2-3 working days.
Orders received and subscription renewing in the weekend and public holidays are dispatched on the next business day.
Please email or call us if you wish to change or revise your subscription renewal date.
4. Returns
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We have hassle-free return policy. If you purchased any item by mistake or error, please return them to us for reimbursement. Items returned should be in condition of purchase and return should be made within 14 days of purchase.
You are responsible for the cost and risk of returning the goods to us. You should send the goods to our warehouse 3 Gregory Street, Naenae, Lower Hutt, 5011.
If we have sent an incorrect order please let us know immediately.
Orders can be cancelled at any time prior to the physical shipment/dispatch of the goods. In these situations a full refund will be issued to the customers credit card. Once goods have been dispatched the above stated “returns” policy will come into effect.
5. Price Promise
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Please email or call us with product and retailer name. Once verified we’ll either provide a voucher/coupon code for you to apply at the checkout or refund the price difference back to your credit card. We aim to bring the best price everyday. Our subscription prices offer the best value for money to feed your fur babies. We will Price Match if you find a cheaper everyday price (excludes one off sales, promotions & first order discounts) provided the everyday price is not below our cost price.
6. Product & Brand Information
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Your feedback is very important. Please email your feedback and we’ll pass them on to our supplier & manufacturers. Unfortunately, items opened cannot be returned or refunded. If you have unopened items in the condition of purchase, you can send them back to us for a refund or replacement.
7. Delivery Info
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North Island & Waiheke Island
Orders over $79.00 are delivered free. Orders below $79 incur $5.50 shipping fee.
Click & Collect orders do not require minimum value i.e. orders of any value can be opted as click & collect. No shipping fee is payable on click & collect orders.
South Island
Shipping fee is payable for South Island deliveries and is charged at the checkout based on weight of the order.
Up to 10kg = $8.21
Up to 20kg = $15.88
40kg = $31.76
40+kg = $15.88 per additional 20kg, for example shipping cost for order weighing 60kg will $47.64, 80kg = $63.52 and so forth.South Island Rural Surcharge of $5.00 applies to all South Island rural deliveries.
Great Barrier Island
Shipping fee is payable for Great Barrier Island deliveries and is charged at the checkout based on weight of the order.
Up to 10kg = $8.21
Up to 20kg = $15.88
40kg = $31.76
40+kg = $15.88 per additional 20kg, for example shipping cost for order weighing 60kg will $47.64, 80kg = $63.52 and so forth.
8. About Us
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We are a young company passionate about bringing high quality premium natural food for our beloved pets. We specialise in Cat and Dog food and offer premium quality New Zealand and Australian manufactured pet food. Our pets are our family and they deserve the very best! It’s not about giving them the cheapest food but it’s about their wellbeing, health, growth and development. Pet Food Club was born in January 2018 to fulfil this dream for millions of our friends by sourcing and delivering direct to you selected New Zealand and Australian made premium natural pet food.
9. Refer a Friend
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- The refer a friend offer is only applicable for when an existing Pet Food Club customer introduces a new customer to Pet Food Club.
- The new customer has to provide Pet Food Club with the referring customers name and 4 digit customer account number at the time of their first order.
- The new customer has to sign up on a subscription. This offer is not applicable for one-time purchases.
- The 10% discount code will be made available to both the existing customer and the new customer after the first order for the new customer has been processed and dispatched. It can only be used once per new customer introduction.
- An existing customer is able to refer in multiple new customers, this offer will apply each time a new customer signs up and goes through the above process.
- Only one discount code can be used per order placed. (e.g the maximum discount per order is 10%. An existing customer can not apply multiple discounts to one order)
